Welcome to Citizen Self Service

Citizen Self Service is your portal to City of Lancaster utility and real estate tax billing.


We offer online payments for your real estate tax bill, water bill, sewer bill, stormwater bill and trash bill. Online payments can be made with Visa, Mastercard or Discover credit or debit cards or e-check.


Utility Billing

An account is required to view or pay your utility bills online.

Sign In

How to Create an Account

Frequently Asked Questions


➔ Utility bills can now be delivered by email! Click here to learn how to sign up.


Real Estate Tax Bills

An account is not required to pay real estate tax bills. Please note, for real estate taxes your Parcel ID and Account Number are the same.

Pay Real Estate Tax Bill

Log in to access

  • Utility Billing
Don't have a login?

No problem, you can still quickly access:

Real Estate